BobCAD-CAM
Service & Software Policies
SERVICES
& TRAINING OFFERED:
ALL CAD-CAM SYSTEMS: Post Processor generation, post
processor modifications and assistance setting up communication with the
machine control is provided free of charge to ALL BobCAD-CAM customers.
Support On-Demand Package: Is a renewable 12 month package that
gives BobCAD-CAM customers the ability to utilize our Technical Support
Department for all BobCAD-CAM related questions.
ALL NEW BOBCAD-CAM
CUSTOMERS: Receive
technical phone support free of charge for the first 45 days after registering
your software. Beyond 45 days, you have the opportunity to sign up for
Technical Support ON-Demand by calling 877-262-2231 or 727-442-3554.
CUSTOMERS:
If you own a previous version of BobCAD-CAM software you do not qualify
for 45 days of free technical support. You may sign up for a year of Support
ON-Demand by calling 877-262-2231 or 727-442-3554.
Training Seminars: Are offered throughout the continental U.S. These 3 day seminars are set up in
a classroom setting to train you on the entirety of the latest version of the
BobCAD-CAM software. For more information, please visit our web site
www.bobcad.com or call our toll free line 877-262-2231.
On-Line Training: Is a pay by the hour, one-on-one training
opportunity. This training option gives customers the ability to train at their
own pace in a one-on-one atmosphere on specific jobs or functions of the
software as needed. For more information, please call our toll free line 877-262-2231.
On-Site Training: Is available by special request. This training gives
the customer an opportunity to have one of our trainers come to your shop and
train you on the BobCAD-CAM software on your machine as it applies to the
specific applications in your shop. For more information, please call our toll
free line 877-262-2231.
Training CD Set: These training CDs are designed to give customers
detailed information on functions and usage for each new version of the
BobCAD-CAM software sold. For more information, please visit our web site
www.bobcad.com or call our toll free line 877-262-2231 ext. 123.
Demos: Free, live demonstrations may be requested before the time of
purchase. This allows the customer to verify functionality of the software for
their specific application before purchasing the software. For more
information, please call our toll free line 877-262-2231 ext. 123.
SOFTWARE
GUARANTEES:
BobCAD-CAM software will generate G-Code for 99% of all
G-Code based machines. If BobCAD-CAM software purchased can not generate usable
G-Code for your machine control, you may request a RMA # and refund under the
listed Return Guidelines.
If the BobCAD-CAM software purchased will not perform a
function advertised on our official web site, www.bobcad.com, you may request a
RMA # and refund under the listed Return Guidelines.
SHIPPING & HANDLING FEES:
Shipping and Handling fees apply to ALL products being
delivered to the customer. Once a product has been shipped the original
Shipping and Handling fees may not be refunded.
RETURN
GUIDLINES:
YOU MAY REQUEST A RETURN
AUTHORIZATION NUMBER AND REFUND THE SOFTWARE IF YOU MEET THE GUIDELINES BELOW:
·
You
have contacted the Refund Department and started a formal request by calling
our toll free line 877-262-2231 ext. 202.
·
You
have worked with a Technical Support representative with the intent of
resolving your software questions or concerns. Contact Technical Support by
calling 727-489-0003.
·
The
technician you have worked with is able to determine that the BobCAD-CAM software
that you purchased will NOT generate the required G-Codes that your CNC machine
control requires.
·
The
technician you have worked with is able to determine that the BobCAD-CAM
software that you purchased will NOT perform an advertised function for your
application.
·
You
have called BobCAD-CAM toll free 877-262-2231 Ext. 110 and De-Authorized all
seats registered of the BobCAD-CAM software
·
You
have received a Return Merchandise Authorization number in writing with full
instructions on how to properly return the BobCAD-CAM software
IMPORTANT
NOTIFICATIONS FOR ALL RETURNS
You may not
qualify for a refund if one of the following applies:
1. Refusal to work with a technician to
resolve your BobCAD-CAM questions or concerns and failure to take advantage of
recommended learning options available, will result in the automatic denial of
your request for a refund.
2. If a
customer purchases the BobCAD-CAM software BEFORE the purchase of a machine, it
is the responsibility of the customer to ensure the machine control purchased
accepts standard ISO G-Code. (Returns
will not be accepted on the basis of post processor issues if the software was
purchased before the machine control)
3. If a
customer purchases the BobCAD-CAM software BEFORE the purchase of a machine,
and the customer decides, after the time of sale, that the machine will not be
purchased, the customer may not return the BobCAD-CAM software. For more
information on specific policies concerning the re-sale of software, please
call our toll free line 877-262-2231.
4. If, after the time of purchase, you
decide to sell your machine or you are no longer going to utilize CAD-CAM
software in your shop, you may not return the software. BobCAD-CAM will not
accept returns on this basis. For more information on specific policies
concerning the re-sale of software, please call our toll free line 877-262-2231.
5. BobCAD-CAM offers a free demo for 30
days on all products sold. This allows prospective and existing customers the
opportunity to test the software risk free before the time of purchase. It is
the responsibility of the consumer to ensure the BobCAD-CAM software fits their
specific machining needs before the software is purchased. BobCAD-CAM does not offer
100% satisfaction guarantees on any software sold.
6. If the package is received and there is no RMA
number on the outside of the box the shipping and receiving department will
refuse package.
Restocking Fees
BobCAD-CAM charges a 10% restocking fee on ALL returns. For
authorized returns, the original shipping charges will be deducted from the
credit/refund that you receive. These charges will be listed in writing on your
credit invoice.
NON-Refundable
Purchases
·
Rhino
CAD Software
·
Support
ON-Demand
·
Training
Seminar full payments and deposits
·
On-Line
Training
·
Training
CDs
Purchases
through an Authorized BobCAD-CAM Reseller
If you purchased the BobCAD-CAM
software through an authorized software reseller, you MUST go through your
reseller for a return. The same guidelines in this policy would apply in
addition to any return policies that your reseller may have.
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